Arizona Criminal Justice Information System (ACJIS) Practice Exam

What is one action terminal operators should avoid when responding to public inquiries?

1. Providing a detailed report of events

2. Consulting with a supervisor before responding

3. Giving out non-sensitive information

4. Offering referrals to other agencies

The correct answer is: Providing a detailed report of events

Terminal operators should avoid providing a detailed report of events when responding to public inquiries because doing so may compromise sensitive information or violate privacy regulations. ACJIS operates under strict guidelines to protect the confidentiality and integrity of the data it manages. Sharing extensive details could lead to unauthorized access to critical information or misinterpretations of data by individuals who are not trained to handle such information appropriately. On the other hand, consulting with a supervisor prior to responding ensures that the operator adheres to protocols and policies, which is crucial for maintaining compliance with legal standards. Giving out non-sensitive information is important as it aligns with the need for transparency and public accountability without risking security. Offering referrals to other agencies helps to provide accurate and safe guidance to the public while maintaining operational boundaries, rather than disclosing sensitive operational details.